Filing a Dispute

A dispute may be submitted when a transaction does not proceed according to the agreed terms.

Required Evidence

Parties may submit:

• Contracts
• Screenshots
• Emails
• Chat records
• Delivery confirmations
• Invoices
• Other supporting materials

Investigation Process

Amano will review all submitted evidence in a fair and neutral manner.

User Cooperation

Users must provide truthful and complete information during dispute investigations.

Resolution

After reviewing available evidence, Amano may:

• Release funds to the seller
• Refund the buyer
• Split funds when appropriate
• Take any other reasonable action supported by the evidence

Amano's decision shall be final unless otherwise required by law.

Eligibility for Refunds

Refund requests may be considered when:

• Seller fails to deliver agreed services or products.
• Both parties agree to cancel the transaction.
• Fraudulent activity is confirmed.
• A dispute decision favors the buyer.

Non-Refundable Situations

Refunds may be denied when:

• Services have been completed as agreed.
• Buyer approves completion and funds are released.
• Evidence supports the seller's performance.

Refund Review

Amano may request:

• Contracts
• Screenshots
• Messages
• Delivery records
• Invoices
• Other relevant evidence

Processing Time

Approved refunds will be processed within a reasonable period depending on the payment method used.

Fraudulent Claims

Submitting false refund requests may result in account suspension or termination.

Purpose

Amano aims to protect sellers from fraudulent claims and unfair disputes.

Seller Protection Requirements

To qualify for protection, sellers should:

• Clearly define deliverables.
• Maintain communication records.
• Deliver services or products as agreed.
• Retain proof of completion or delivery.

Investigation

When a dispute arises, Amano may review all available evidence before making a decision.

Exclusions

Seller protection may not apply where:

• Fraud is detected.
• Deliverables differ materially from agreed terms.
• Seller violates platform policies.

Decision Authority

Amano reserves the right to determine eligibility for seller protection based on available evidence.

Purpose

Amano aims to protect buyers by ensuring funds are not released before agreed transaction conditions are satisfied.

Buyer Protection Coverage

Protection may apply when:

• Products or services are not delivered.
• Deliverables significantly differ from agreed terms.
• Fraudulent conduct is identified.

Buyer Responsibilities

Buyers must:

• Clearly communicate requirements.
• Review deliverables promptly.
• Provide evidence when disputes are filed.

Exclusions

Buyer protection may not apply where:

• Buyer approves completion of the transaction.
• Claims are unsupported by evidence.
• Buyer violates platform policies.

Resolution

When buyer protection applies, Amano may issue refunds or take other appropriate action based on the facts of the case.